Achieved by startrescue.co.uk which is
a trading style of Call Assist.
How many complaints has Call Assist received?
Firm Name: Call Assist Ltd
Period covered in this report: 1st November 2023 - 30th April 2024
Brands/trading names covered: Call Assist Limited, Startrescue.co.uk, StartTravel.co.uk
| Number of Complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main Cause of complaints opened | |
| Banking and Credit Cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and Pure Protection | 3.49 | N/A | 852 | 909 | 19.36 | 69.98 | 46.68 | Delays/Timescales. |
| Decumulation | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Investments | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Credit Related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |