Investigator

Company

CallAssist

Job Description

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

• Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
• Maintaining accurate records of complaints and resolutions in line with reporting requirements.
• Maintaining effective relationships with our external clients.
• Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
• Ensuring the Customer Service phone line is answered in a timely manner.

The salary is dependent on age:

• 16-20 - £10
• 21+ - £12.21

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Application Closing Date

02/10/2025

Working Hours

The working hours for this position are Monday to Friday 9am to 5:30pm.

Required Skills

The ideal candidate will have the following:

• Ability to work under pressure using your own initiative.
• Ability to discuss customer’s complaint with them via the phone, email and letter.
• Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
• Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Full training will be provided

Benefits:

• Extensive training coupled with an ongoing support and development program through a dedicated online development portal
• 28 days paid holiday including Bank Holidays for full-time employees
• Opportunities for progression within the Company
• Contributory workplace pension
• Staff referral bonus scheme
• NVQ’s

How to apply

Please email HR a completed application form to apply.

Download Application Form